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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a first-class experience.
Key Responsibilities- Provide timely and effective resolution to customer inquiries, ensuring that their needs are met and exceeded.
- Work collaboratively with colleagues to achieve team goals and objectives, promoting a culture of collaboration and teamwork.
- Utilize various communication channels, including telephony, email, and live chat, to deliver high-quality service and support to our customers.
- Embodies our company values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation, providing top-notch service and communication to our customers.
- Excellent communication and interpersonal skills, with the ability to write clear and concise English.
- Good listening, written, and verbal communication skills, with the ability to work flexibly and manage own workload.
- Strong prioritization skills, with the ability to make effective choices within established procedures.
- Proven ability to identify and promote ways of improving customer service delivery, with a quick and accurate keyboard skills.
- Ability to work under pressure and cope with high contact volumes, with a self-motivated and assured outlook.
SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. We value our employees' wellbeing and have created a package to care for both their financial needs and personal wellbeing.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future.
