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Azure IT Consultant

2 months ago

London, Greater London, United Kingdom Morgan Advanced Materials Full time

Position Overview:
Morgan Advanced Materials is a company steeped in tradition and innovation. Established in the UK in 1856, we have expanded into a global entity with operations in 70 locations across 18 countries.

Our strategy to serve our clients effectively has resulted in a varied product portfolio, leveraging our unmatched expertise in ceramic and carbon materials to tackle complex challenges across diverse markets.

We are driven by a clear purpose.

Our mission is to utilize advanced materials to foster sustainability and enhance the quality of life.

We fulfill this mission through the products we create and the methodologies we employ.


We empower our clients to push the boundaries of their processes and products, addressing the demanding challenges they encounter, from elevated process temperatures to enhanced product performance and increasing miniaturization.


Key Metrics:
Revenue of £1,112m (2022), a workforce of 8,500, manufacturing capabilities in over 30 countries, and a global customer base. A UK PLC headquartered in Windsor, Berkshire, listed on the London Stock Exchange and a member of the FTSE 250 Index.

IT AZURE SPECIALIST

REMOTE OPPORTUNITY IN THE UK

FULL-TIME POSITION

ROLE OVERVIEW:


Morgan IT is committed to enhancing Digital Capabilities by establishing a sustainable IT framework as a foundation for our future success.

This involves providing state-of-the-art, consistently updated IT services with a minimal environmental impact, maximizing our personnel's ability to generate business value.

The OneIT team is currently implementing a strategic plan aimed at achieving substantial improvements in IT performance and business value.

The global IT Operations team is tasked with ensuring that all IT services exceed the expectations of our internal and external clients.

Our goal is to optimize the value derived from IT services while minimizing disruptions and delivering cost-effectively.

The IT Specialist plays a crucial role in the realization of deliverables and the execution of projects, working under the guidance of the project manager and designed by the Solution Architects.

They assist the project manager in delivering projects within the established scope, time constraints, and budget.

Key Responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide comprehensive technical support to end-users with effective communication

Deliver second and third line technical assistance to end-users within the designated domain, promptly addressing their concerns while keeping them informed.

Collaborate across domains in problem management and major incident management to thoroughly understand root causes and develop solutions.
Assist in service maintenance and monitoring, ensuring systems are current, secure, and functioning optimally.

Support projects and changes in achieving their objectives
Ensure that requirements are comprehended and addressed in solution descriptions
Identify, analyze, map, and document the information needs of current and future processes/systems
Contribute to solution realization in projects related to the assigned domain
Manage project products and configuration management for deliverables such as configurations and functional/technical designs
Engage with users to ensure the project aligns with business needs
Conduct unit testing for project deliverables and facilitate user acceptance testing
Plan and implement changes to the domain in coordination with the operations team
Collaborate with Operations on Service Introduction management
Bring Morgan-specific knowledge on processes and systems into the projects

User Training and Documentation

Create and update user manuals, guides, and documentation to assist end-users in navigating IT systems and tools effectively.
Conduct training sessions and workshops to enhance the technical skills of end-users and IT colleagues.

Continuous Service Improvement

Identify and cultivate opportunities for continuous improvement: enhancing service quality, the end-user experience, documentation, etc.
Drive initiatives and projects to deliver enhancements

Qualifications:
EXPERIENCE & BACKGROUND

Qualifications

A bachelor's degree in Information Technology, Computer Science, or a related field is typically preferred but not mandatory.
Microsoft certification is advantageous
ITIL v3 or higher

Experience:
4+ years of experience in IT support or a related role, with a focus on their specific domain.
Extensive knowledge and hands-on experience within their domain.
Proficiency in diagnosing and resolving issues related to their domain.

Competencies:
Expertise in diagnosing and resolving domain-specific issues, whether related to hardware, software, or network components.
Exceptional customer service and communication skills for assisting end-users, clients, or stakeholders within their domain.
Strong knowledge of their domain's technologies, protocols, and best practices.
Familiarity with security and compliance requirements specific to their domain.
Advanced skills in documentation and record-keeping for asset management and issue resolution.
Collaboration with cross-functional teams, vendors, and experts for complex problem resolution and maintenance.
Effective time management and task prioritization to handle multiple support requests or projects within their domain.
Adaptability to emerging technologies and a commitment to continuous learning and skill development.
Adherence to IT policies and procedures for security, data integrity, and compliance within their domain.
Deep understanding of Azure services, including IaaS, PaaS, and SaaS offerings.
Entra ID
Experience in implementing and supporting Microsoft Azure Virtual Desktop environments
Understanding of Microsoft Sentinel
Familiarity with monitoring solutions like Log Analytics
Knowledge of Azure Backup and Recovery
Experience with Azure Update Manager
Familiarity with Azure Arc
Expertise in cloud security principles and best practices.
Strong knowledge of networking concepts, VPNs, firewalls, and load balancers in Azure.
Proficiency in automation and scripting languages (e.g., PowerShell, Python).
Experience with DevOps practices, including CI/CD pipelines, source control, and infrastructure as code.
Excellent problem-solving skills and ability to troubleshoot complex issues in a cloud environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Ability to work independently and manage multiple projects simultaneously