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Rota and Clinic Coordinator

2 months ago

Reading, Reading, United Kingdom Montu UK Full time
Job Description

Job Title: Rota and Clinic Coordinator

Location: Onsite - Reading

Reports to: UK Director of Operations

Salary: £35,000-£45,000 per annum pro rata

Company Overview:

Montu UK is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our Mission:

Our mission is to improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets.

Role Description:

The Rota and Clinic Coordinator is a hybrid role with 1-2 days required at our Reading office and sits within the operations team. The role requires a dynamic and patient-centric individual who wants to help Montu patients and clinicians get the best out of the service.

Responsibilities:

  • Maintain and manage clinical rotas to identify gaps and provide cover where needed
  • Maintain and manage pharmacy rotas to ensure smooth business operations
  • Manage shift-based working for the operations team
  • Work closely with the operations and clinical teams to ensure continuity of care for patients
  • Effectively manage processes to ensure a smooth transition for onboarding clinicians
  • Manage annual leave or absence in the clinical team
  • Support operational and clinical recruitment and onboarding
  • Collate feedback and liaise with the Head of Governance on complaints and compliments
  • Report incidents and significant events and liaise with the Head of Governance on incident and significant events
  • Support clinicians working in the service with operational queries
  • Liaise with product and tech support teams on technical issues
  • Work closely with the line manager and wider team on service improvement
  • Attend work-related meetings as required
  • Maintain all mandatory training and familiarity with company policies and SOPs
  • Shift-based and flexible working may be required from time to time

Requirements:

  • 4+ years of work experience
  • Working in a healthcare environment is advantageous but not essential
  • Excellent attention to detail
  • Ability to work with senior clinicians and managers to manage diaries
  • Excellent communication skills
  • Good understanding of working in a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Ability to work under pressure

Benefits:

  • You'll get 30 days holiday plus bank holidays pro rata
  • You can join our generous pension scheme and the employer will match contributions up to 5%
  • You can avail paternity or maternity benefit which are in line with the statutory scheme
  • There are lots of opportunities to work on cross-team projects and represent Montu at events such as awards, trade shows, and fairs
  • Cycle to work scheme