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Operations Manager

2 months ago


Streatham, Greater London, United Kingdom GLL Full time

GLL is seeking an Operations Manager to oversee the Vauxhall Leisure Centre. This role is ideal for an individual who possesses the skills and drive to excel in a dynamic, customer-oriented environment. As an Operations Manager, you will play a crucial role in coaching and guiding your team to achieve exceptional operational standards and deliver the highest levels of customer satisfaction.

With a vision that aligns with ours, this is your opportunity to manage a significant facility and nurture a skilled team within a leading organization in the leisure sector. Your focus will be on establishing a clear strategic framework to meet our operational and financial objectives while strengthening partnerships with our business and community stakeholders. This position offers a diverse range of responsibilities, combining hands-on management with administrative tasks necessary for the effective operation of a busy leisure facility.

Key Responsibilities:

  • Develop and execute operational strategies for your designated area
  • Provide leadership and direction within your area of responsibility
  • Ensure adherence to legal, regulatory, ethical, and social standards
  • Foster innovation within your area
  • Lead, plan, and implement organizational changes
  • Assist team members in overcoming performance challenges
  • Build and maintain collaborative relationships with external organizations
  • Manage financial operations for your area
  • Promote health and safety through your actions
  • Oversee a portfolio of complementary projects
  • Streamline business processes
  • Develop and implement marketing strategies for your area
  • Collaborate with others to enhance customer service
  • Enhance the organization’s understanding of its market and clientele
  • Ensure customer satisfaction is achieved

Required Qualifications:

  • Demonstrated ability to effectively manage a team
  • Capability to analyze business challenges and formulate marketing strategies
  • Experience in researching, preparing, and presenting project reports
  • Ability to influence and persuade staff at various levels
  • Proven track record of delivering results under tight deadlines while managing multiple priorities
  • Excellent written and verbal communication skills; proficient in IT
  • Ability to contribute to the broader strategic development of the organization
  • Comprehensive knowledge of leisure centre operations, programming, and financial management
  • Understanding of key performance indicators and their application for improvement
  • Current knowledge of trends in the leisure, fitness, and lifestyle sectors
  • Deep understanding of customer expectations in leisure health and fitness facilities
  • Proven experience managing busy wet and dry leisure centres
  • History of achieving significant results in business and commercial objectives, product development, and customer service excellence
  • Evidence of driving results and facilitating change through effective leadership and team influence

Benefits of Working with GLL:

  • A values-driven organization
  • Opportunities for learning and professional development
  • Comprehensive pension schemes
  • Discounted gym memberships for you and your partner
  • Full-time permanent position
  • Competitive salary
  • Opportunity to join the GLL Society and participate in organizational governance and social events
  • Exclusive discounts on holiday villas and ski chalets
  • Health assurance programs
  • Career pathways and professional development opportunities
  • Discounts across a wide range of retailers
  • Discounts on various gift experiences
  • Ride to work scheme
  • Free eye tests and discounted eyewear