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Operations Manager
2 months ago
GLL is seeking an Operations Manager to oversee the Vauxhall Leisure Centre. This role is ideal for an individual who possesses the skills and drive to excel in a dynamic, customer-oriented environment. As an Operations Manager, you will play a crucial role in coaching and guiding your team to achieve exceptional operational standards and deliver the highest levels of customer satisfaction.
With a vision that aligns with ours, this is your opportunity to manage a significant facility and nurture a skilled team within a leading organization in the leisure sector. Your focus will be on establishing a clear strategic framework to meet our operational and financial objectives while strengthening partnerships with our business and community stakeholders. This position offers a diverse range of responsibilities, combining hands-on management with administrative tasks necessary for the effective operation of a busy leisure facility.
Key Responsibilities:
- Develop and execute operational strategies for your designated area
- Provide leadership and direction within your area of responsibility
- Ensure adherence to legal, regulatory, ethical, and social standards
- Foster innovation within your area
- Lead, plan, and implement organizational changes
- Assist team members in overcoming performance challenges
- Build and maintain collaborative relationships with external organizations
- Manage financial operations for your area
- Promote health and safety through your actions
- Oversee a portfolio of complementary projects
- Streamline business processes
- Develop and implement marketing strategies for your area
- Collaborate with others to enhance customer service
- Enhance the organization’s understanding of its market and clientele
- Ensure customer satisfaction is achieved
Required Qualifications:
- Demonstrated ability to effectively manage a team
- Capability to analyze business challenges and formulate marketing strategies
- Experience in researching, preparing, and presenting project reports
- Ability to influence and persuade staff at various levels
- Proven track record of delivering results under tight deadlines while managing multiple priorities
- Excellent written and verbal communication skills; proficient in IT
- Ability to contribute to the broader strategic development of the organization
- Comprehensive knowledge of leisure centre operations, programming, and financial management
- Understanding of key performance indicators and their application for improvement
- Current knowledge of trends in the leisure, fitness, and lifestyle sectors
- Deep understanding of customer expectations in leisure health and fitness facilities
- Proven experience managing busy wet and dry leisure centres
- History of achieving significant results in business and commercial objectives, product development, and customer service excellence
- Evidence of driving results and facilitating change through effective leadership and team influence
Benefits of Working with GLL:
- A values-driven organization
- Opportunities for learning and professional development
- Comprehensive pension schemes
- Discounted gym memberships for you and your partner
- Full-time permanent position
- Competitive salary
- Opportunity to join the GLL Society and participate in organizational governance and social events
- Exclusive discounts on holiday villas and ski chalets
- Health assurance programs
- Career pathways and professional development opportunities
- Discounts across a wide range of retailers
- Discounts on various gift experiences
- Ride to work scheme
- Free eye tests and discounted eyewear