French Language Support Specialist

4 weeks ago

Lichfield, Staffordshire, United Kingdom People Solutions Group Limited Full time
{"title": "French Language Support Specialist", "description": "Job Summary

We are seeking a highly skilled French Language Support Specialist to join our team at People Solutions Group Limited. As a French Language Support Specialist, you will be responsible for providing exceptional customer service to our French-speaking clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Deliver a first-class support service to French-speaking and other customer groups
  • Manage inbound calls and emails, resolving all product, technical, pricing, and marketing enquiries within agreed Service Level Agreements
  • Write and update marketing content for company websites and social media pages to create lead generation and optimize social media activity
  • Work closely with the UK marketing team to develop and implement effective marketing strategies
  • Handle incoming calls, emails from French-speaking franchisees and export customers to a high standard within given timescales and in-line with company procedures
  • Deliver a first-time response (FTR) to customers with sales, technical, marketing, design requests, and transportation queries
  • Manage orders through the franchisee order portal and handle queries related to our franchisee orders, product supply, and deliveries
  • Liaise with hauliers and complete all associated documentation
  • Provide order entry support to export markets not on the order portal
  • The creation of order acknowledgements, sales quotations, and relevant export paperwork
  • Processing of goods returns notes for ROW (RMA's), including raising of import clearance
Requirements
  • Must be fluent in French and English, both verbal and written
What We Offer
  • Training is provided to ensure you have the skills and knowledge needed to excel in this role
How to Apply

Apply today by clicking below to submit your application.

", "lang_code": "en"}

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