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Apprentice IT Specialist

2 months ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time

Job Title - Apprentice IT Specialist

Reports to - Senior Engineering Manager

Department - IT Services

Salary - Competitive

Location - Remote

Established in 2003, Focus Group is a leading provider of business technology solutions, delivering digital workplace services to over 30,000 customers across the UK. From our small beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices. Our recent investment will support our growth plan, M&A ambitions, and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size and sector.

We are now recruiting for an Apprentice IT Specialist.

The exciting role of an Apprentice IT Specialist is to work as part of a team to prebuild, configure, and supply remotely delivered IT solutions to customers and Field Engineers.

Key Responsibilities


• Support the pre-configuration of IT solutions to meet customer requirements for remote and field installations.


• Assist with remote solution surveys to aid customers with the successful implementation of their new solution.


• Configure software and hardware to meet customer requirements, ensuring a seamless experience.


• Control the configuration of networking peripherals, including routers, firewalls, and data switches, to provide new services to customers.


• Develop skills to quality check all configuration and hardware requests, ensuring a fully working service to customers.


• Provide technical remote installation assistance to customers, ensuring a smooth onboarding process.

Requirements


• Strong attention to detail and customer service focus.


• Ability to manage workload and meet customer deadlines.


• Strong desire to learn new skills and adapt to changing technology.


• Excellent communication skills, with the ability to articulate technical information to customers and colleagues.

What We Offer


• Competitive salary and bonus scheme.


• Pension and benefits platform with exclusive discounts.


• Opportunities for career growth and professional development.

Why Join Us

We value passion, potential, and a willingness to learn. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply.