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Housing Options Officer
2 months ago
About the Role:
Niyaa People Ltd is seeking a skilled Housing Options Officer to join our team on a temporary contract. As a Housing Options Officer, you will play a crucial role in providing front-line, customer-oriented support to individuals and families facing housing difficulties.
Key Responsibilities:
- Provide frontline service and specialist advice to prevent and relieve homelessness.
- Carry out assessments and ensure compliance with statutory obligations under the Housing (Wales) Act 2014.
- Deal with inquiries from Housing Register applicants, providing advice on rehousing prospects and alternative housing options.
- Offer comprehensive advice on housing needs in person or by phone.
- Participate in the duty rota and respond to emergencies.
- Prevent and relieve homelessness through various actions, including negotiations and referrals.
- Create and monitor Personalised Housing Plans.
- Assist customers in accessing housing opportunities.
- Liaise with social care teams, health providers, landlords, and other agencies.
- Conduct outreach services and facilitate Housing Advice Surgeries.
Requirements:
- Good interviewing and interpersonal skills.
- Excellent organisational and communication skills with an empathetic approach.
- Strong IT and letter-writing skills.
- Experience providing housing advice and liaising with various organisations.
- Experience in a housing service or similar field.
- Experience in Housing Wales Act 2014.
- Ability to manage your workload and work within a team.
- Willingness to conduct face-to-face interviews with homeless applicants.
About Niyaa People Ltd:
Niyaa People Ltd is a leading provider of housing services, dedicated to supporting individuals and families in need. We are committed to delivering high-quality services that make a positive impact on our community.
