Service Advisor
2 months ago
About the Role
We are seeking a highly skilled and dedicated Service Advisor to join our Aftersales Team at Mercedes Benz of Gatwick. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Booking and managing service appointments, MOTs, and repair work for our customers
- Providing expert advice on warranty cover and recommending additional parts and accessories to enhance the customer experience
- Liaising with the Aftersales department to schedule appointments and manage workload
- Managing a high volume of customer interactions, including telephone calls and online booking queries
- Communicating effectively with customers regarding turnaround times and ensuring their needs are met
- Maintaining accurate customer records and updating our systems accordingly
Requirements
We are looking for an individual with excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience using Kerridge/ADP and knowledge of dealer systems would be an advantage. As a team player, you will be able to work independently and use your initiative to achieve results. If you have a background in the automotive industry and a genuine enthusiasm for customer service and cars, we want to hear from you.
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Service Advisor
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Crawley, West Sussex, United Kingdom Lookers Full timeOverviewMercedes Benz of Gatwick42 Hours weekly£30,000 per annumAt Lookers Mercedes Benz of Gatwick, we are seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service...
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Crawley, West Sussex, United Kingdom Lookers Full timeOverviewMercedes Benz of Gatwick42 Hours weekly£30,000 per annumAt Lookers Mercedes Benz of Gatwick, we are seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service...
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Crawley, West Sussex, United Kingdom Lookers Full timeOverviewLookers Mercedes Benz of Gatwick is seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.ResponsibilitiesBooking and managing service appointments, MOTs, and repair work for...
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Crawley, West Sussex, United Kingdom Lookers Full timeOverviewLookers Mercedes Benz of Gatwick is seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.ResponsibilitiesBooking and managing service appointments, MOTs, and repair work for...
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Crawley, West Sussex, United Kingdom Lookers Full timeAbout the RoleLookers Mercedes Benz of Gatwick is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full...
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Crawley, West Sussex, United Kingdom Harwoods Ltd Full time{"Job Title": "Service Advisor", "Job Description": "Job PurposeThe Service Advisor plays a vital role in delivering exceptional customer experiences at Harwoods Ltd.Key Responsibilities:Provide outstanding levels of customer service and ownership throughout the customer's experience.Ensure seamless communication with the workshop to guarantee a high...
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