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Account Management Advisor
2 months ago
About the Role
Sunbelt Rentals Careers is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to our regional customers, ensuring that their needs are met and exceeded.
Key Responsibilities
- Manage customer relationships and build strong rapport with regular customers
- Deliver best-in-class service through effective management of inbound and outbound calls, emails, and website requests
- Use product knowledge and expertise to maximize upselling opportunities and drive revenue growth
- Manage the hire contract administration process, ensuring timely and accurate completion
- Work collaboratively with internal teams to resolve customer issues and improve service levels
About You
To succeed in this role, you will bring a proven track record of customer service experience, exceptional communication skills, and a flexible and adaptable approach. You will be a team player with a highly supportive and collaborative mindset, able to work in a fast-paced operational environment.
What We Offer
Sunbelt Rentals Careers offers a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme. We are committed to providing ongoing training and development opportunities to support your career growth and aspirations.
