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Experienced Team Leader

2 months ago

South East England, United Kingdom The Queens Head Piccadilly Full time £17
Job Summary:

The Queens Head Piccadilly is seeking an experienced team leader to take on a key role in the daily operation of our pub. As a seasoned shift manager, you will be responsible for leading and motivating a team to deliver exceptional customer service and experiences.

Key Responsibilities:
  • Manage the daily running and operation of the pub on your shifts.
  • Lead and motivate the team to achieve high standards of service and quality.
  • Ensure guests receive the highest quality products and experiences.
  • Comply with all company procedures and legislative regulations.
  • Create a fun and welcoming atmosphere for customers and staff.
  • Build relationships and drive business growth.
  • Keep up cleanliness standards and ensure staff follow checklists.
  • Manage stock and cellar operations, including line cleans.
What We're Looking For:
  • A highly professional and patient individual who can lead by example.
  • Excellent timekeeping and attendance.
  • Good attention to detail and exceptional customer service skills.
  • A team player who can maintain good relationships and communication throughout the team.
  • Aware of their responsibilities for the Health & Safety of themselves and others.
  • Experience managing a team and a hospitable nature.
  • Personal License and fluency in English, both written and spoken.
  • Computer literacy within Excel, Google Sheets, and Drive.
  • Great communication skills and ability to work evenings and weekends.
Desirable Extras:
  • Understanding and experience in stock and cellar management.
  • Back-of-house knowledge and basic maintenance skills.
  • Conflict management experience and SIA knowledge.
  • Cask ale management and beer, wine, and spirit knowledge.
  • Proficient in line clean and able to work independently.
Benefits:
  • Up to £16.75/hour.
  • Weekly pay.
  • Independently run business with an ambitious and diverse team.
  • Paid external training courses and career progression.
  • Staff days out, brewery tours, and supplier visits.
  • Weekly drinks tab.
  • 28 days paid holiday per year.
  • 40 hours per week with fair and considerate rota planning.
  • Fun and exciting area to work in.
  • Staff discount and friends and family discount.
  • LGBTQIA+ friendly.