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HubSpot Support Expert

2 months ago

Birmingham, Birmingham, United Kingdom Student Roost Full time
About the Role

We are seeking a highly skilled and experienced CRM Product Support Specialist to join our team at Student Roost. As a key member of our IT department, you will be responsible for providing first-line support for our HubSpot system and other ancillary systems.

Key Responsibilities
  • Support and Maintenance
    • Provide first-line support for HubSpot queries and issues
    • Ensure the smooth operation of HubSpot and other supported systems
    • Identify and resolve technical issues in a timely and efficient manner
  • Product Development
    • Contribute to the development of HubSpot and other supported systems
    • Collaborate with the Product Owner to ensure products meet the needs of the IT Architecture
    • Develop and maintain operational relationships with 3rd Party providers
  • Training and Documentation
    • Develop and deliver training programs for end-users
    • Create and maintain documentation for supported systems
    • Conduct regular data cleansing and de-duplication activities
  • Collaboration and Communication
    • Collaborate with the Product Owner and Support Managers to develop and own first-line application support services
    • Work with key stakeholders to operate, design, and iteratively improve our HubSpot capabilities
    • Develop operational relationships with key 3rd Parties providing IT Services into the business
Requirements
  • Experience in providing 1st or 2nd line IT systems support
  • Experience using HubSpot CRM Tools
  • Experience with HubSpot Workflows, Automation, and developing dashboards and reporting tools
  • Experience with HubSpot configuration and deployments
  • Exposure to management of relationships with 3rd parties
  • Exposure to product lifecycles and development processes, roadmaps, or projects
  • Facilitated end-user training and software support in a product champion capacity
  • Able to work with minimum supervision and problem-solve under own initiative
  • Any integration work, understanding of API Interfaces
  • ITIL Foundation Qualified (Preferred)
About Us

Student Roost is a leading provider of purpose-built accommodation properties across the UK. We are committed to providing a 24/7/365-day home away from home for our residents. We are seeking a talented and experienced CRM Product Support Specialist to join our team and contribute to our mission.