Aesthetic Field Service Specialist

4 weeks ago

Belfast, United Kingdom Leidos Holding Full time
Job Title: Aesthetic Field Service Engineer

The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has more than 24,000 products deployed across 120 countries. Leveraging this portfolio, our core technical strengths, and robust R&D initiatives, we are positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers.

Job Summary

The Field Service Engineer must be a self-starter who is team-oriented and focused on delivering the highest level of service excellence to Leidos customers. Responsible for providing effective, efficient, and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs. Will install, commission, diagnose, troubleshoot, repair, and test a variety of complex X-ray or CT-based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment, including complex baggage handling systems.

Key Responsibilities:
  • Provide technical and customer support for installed systems and related projects.
  • Install, maintain, troubleshoot/diagnose, repair, and test a wide variety of airport passenger and baggage security systems.
  • Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance, and radiation surveys.
  • Maintain calibration on all test and radiation survey equipment.
  • Provide customer training assistance of installed systems and equipment.
  • Adhere to Leidos published maintenance and radiation survey checklists and procedures.
  • Report design, reliability, and system bugs to technical support.
  • Follow down machine escalation protocol to ensure timely resolution of system failures.
  • Prepare RMA repairable/returnable parts for shipment and return to identified defective location. Complete all RMA paperwork and reporting requirements.
  • Exercise judgment within broadly defined policies and procedures in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Assume responsibility for continued customer satisfaction and coordinate all activities with the customer; assist with customer training while representing Leidos in a professional manner.
  • Must be highly proficient in reporting activities, maintaining local spare parts inventory, recording travel expenses, and timecard, implementing Tech Bulletins (TB's) and using good judgment when dealing with customers.
  • Comply with all safety requirements and all required training, following the guidance provided in Leidos policies, procedures, manuals, and TB's.
  • Comply with use of Personal Protective Equipment (PPE) where and when applicable.
  • Apply Lock Out - Tag Out (LOTO), following safe lifting practices and same-day reporting of any accidents, near misses, and unsafe conditions.
  • Demonstrates a pro-active approach towards safety, health, and quality in compliance with all customer facility and Leidos company guidelines and regulations.
  • Maintain tools and test equipment properly.
  • Participate in ongoing product training and maintain all necessary certifications.
  • Provides daily written reporting on completed maintenance activities, used parts and consumables, machine faults, down times, and availability.
  • Responds to faults timely as per contracted response, repair times, and endeavors best efforts to keep KPIs and SLAs of the contract.
  • Keeps track of used parts as per procedures provided by Service Supervisor, returns the parts with RMA process.
  • Reports performance and availability of the machines as advised by Service Supervisor.
  • Identifies the Root Cause of repetitive parts failures and investigates for corrective actions to minimize parts consumption.
  • Perform other tasks, duties, and assignments as required.
Position Requirements:
  • Solid relevant field service experience, preferably in an integrated systems technologies environment.
  • Experience maintaining and supporting large, complex, electromechanical systems.
  • Experience working with High-Voltage Equipment.
  • Must have good customer skills and the ability to work under pressure.
  • Must be self-starter, work well without supervision, and accept responsibility.
  • Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.
  • Must be able to travel both domestic and international locations.
  • Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.
  • Maintain professional appearance as prescribed by the Company.
  • Must work well without supervision and accept responsibility for timely completion of assigned work.
  • The candidate must be able to lift/carry a minimum of 25 kgs.
  • The candidate must be able to push/pull 90kgs.
  • Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur.
Desirable Qualifications:
  • A degree in electronics technology, mechanical or electrical engineering, equivalent military training, or certified aircraft maintenance background.
  • Prior experience in X-ray or computed tomography technologies, especially in the airport security environment, is a significant plus.
  • Working knowledge of Linux and Unix.

Please note: To be considered for this role, you must be a UK or EU national, eligible to live and work in EIRE. Relocation is not available for this role.

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