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Senior Associate
2 months ago
We are excited to present a new opportunity within the Client Account Services Team.
As a Senior Associate in Client Account Services (CAS) focusing on Onboarding Project Management, you will play a crucial role in overseeing governance, monitoring, and reporting across multiple functional areas to ensure uniformity and timely execution of programs that support the largest outsourced Investment Middle Office Services (IMOS) onboarding in the industry.
The CAS IMOS team is dedicated to managing our global and regional clients on the IMOS platform, facilitating comprehensive client account onboarding and maintenance while also spearheading technological and industry solutions in response to evolving business environments and client requirements. This team is responsible for nurturing external client relationships and collaborating with internal stakeholders, including product development, operations, and technology teams, to fulfill client business needs.
Key Responsibilities
- Oversee and manage the internal milestone plan, risk log, and governance reporting.
- Consolidate and present team reports to both internal and external stakeholders.
- Engage with senior internal and external stakeholders effectively.
- Identify and implement opportunities for continuous improvement.
- Actively participate in shaping and executing the future target operating model.
- Coordinate with clients to evaluate new requests, manage the future pipeline, and address inquiries to facilitate successful account setup and onboarding.
- Serve as a vital liaison among functional teams (Client Services, Operations, Technology, Change Management).
- Develop a comprehensive understanding of the IMOS end-to-end process and communicate it clearly.
- Proven experience in structuring and managing projects, with strong written and verbal communication skills.
- Ability to forge strong, collaborative partnerships with clients, product development, operations, technology, and other key stakeholders.
- Capacity to prioritize and manage multiple deliverables while adapting to changing workflows with appropriate escalation.
- Ability to work autonomously and collaboratively to identify and logically analyze complex challenges to achieve organizational objectives while effectively navigating a matrix organization.
- Detail-oriented with the capability to challenge and enhance current operational practices.
- Proficient in Microsoft Office, with experience in creating and delivering presentations to senior stakeholders.
- Experience or knowledge of Middle Office functions.
- Background in business improvement and optimization of operational practices.
- Familiarity with Agile, PRINCE2, Lean Six Sigma, or other relevant Project or Change Management methodologies.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to delivering first-class service drives everything we do. We aim to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our greatest asset, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion within our company. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected under applicable law. We also provide reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. For more information about requesting an accommodation, please refer to our FAQs.
About the Team
The Corporate & Investment Bank is a global leader in investment banking, wholesale payments, markets, and securities services. The world's most important corporations, governments, and institutions trust us with their business in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets worldwide.
Our Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. By leveraging the latest technology, we deliver industry-leading capabilities to our clients and customers, ensuring a seamless and convenient business experience. Our teams also drive growth by refining technology-driven customer and client experiences that prioritize user satisfaction, providing an unparalleled service experience.
