Work Planner and Scheduler

4 weeks ago

Manchester, United Kingdom MAG Full time

About the Role

We are seeking a highly organized and detail-oriented Work Planner and Scheduler to join our team at Manchester Airport. As a key member of our engineering management team, you will be responsible for coordinating and scheduling maintenance activities to ensure the smooth operation of our airport facilities.

Key Responsibilities

  • Act as a single point of contact for internal and external customers, taking requests for repair work and recording details on corporate systems.
  • Dispatch planned and reactive work orders using Manchester Airport resources and 3rd party contractors.
  • Provide feedback to customers on works carried out, giving current status and expected completion dates.
  • Monitor asset information systems, identifying faults and instigating corrective actions.
  • Provide excellent customer service when dealing with internal and external enquiry calls.
  • React to lift alarms, ensuring passenger safety and escalating faults to relevant departments.
  • Provide information as required using corporate systems for insurance claims and aircraft delays.
  • Ensure active planned works are short-term planned and scheduled to deliver operational availability targets at optimum cost.

Requirements

  • Experience scheduling, prioritizing, and organizing to ensure results are successfully delivered.
  • Ability to manage self and work in partnership with multiple users to improve engineering standards and delivery.
  • Enthusiastic and motivated, focusing on achieving results and a standard of excellence.
  • Computer literate in word processing and spreadsheet development, compilation, and maintenance.
  • Basic knowledge of the airport and experience using Maximo.
  • Call centre or customer service experience.

About Us

At MAG, we recognize creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. We are committed to building inclusive environments in which our people can thrive. As a valued member of our team, you will have access to a range of benefits, including flexible and generous company pension plans, free parking, and subsidized public transport.

Why Join Us?

As a Work Planner and Scheduler at Manchester Airport, you will have the opportunity to work in a dynamic and fast-paced environment, contributing to the smooth operation of our airport facilities. You will be part of a team that is passionate about delivering exceptional customer service and committed to building inclusive environments for our colleagues.

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