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Field Services Specialist

2 months ago

Stirling, Stirling, United Kingdom DD Full time

**Job Summary**

We are seeking a highly skilled and experienced Field Services Specialist to join our team at DD. As a Field Services Specialist, you will be responsible for delivering exceptional customer service and technical support to our dental customers across the UK and Ireland.

**Key Responsibilities**

  • Deliver, install, and validate new equipment to ensure seamless integration and optimal performance.
  • Perform scheduled maintenance, site surveys, and provide customers with detailed reports of any additional costs incurred.
  • Respond to breakdowns and resolve issues to completion, ensuring minimal downtime for our customers.
  • Provide technical assistance to customers, office staff, and fellow engineers, promoting a culture of collaboration and knowledge sharing.
  • Accurately record data and complete internal/customer reports via our IT Tablet system.
  • Offer expert advice to customers on equipment performance, regulatory compliance, and engineering best practices.
  • Promote equipment sales and contract consolidation options to customers, driving business growth and revenue.

**What We Offer**

  • A competitive salary and discretionary company performance-related bonus.
  • A comprehensive discount portal offering gym memberships, shopping savings, and days out.
  • A SmartPay loan scheme with no interest applied.
  • A Cycle2Work scheme for employees.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • The ability to purchase additional annual leave.
  • An additional day off to celebrate your birthday.
  • A company pension scheme.
  • A dental plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.
  • Free parking on site.

**About DD**

DD is a specialist company offering products, equipment, and support services to the dental and beauty markets across the UK and Ireland. We are committed to delivering exceptional customer service and technical support, and our vision is to become the first choice for clinical treatment products and service solutions in the healthcare industry.