Customer Service Representative

3 days ago


Altrincham, Trafford, United Kingdom Cotton Traders Full time
About the Role

We are seeking a highly motivated and engaging Contact Centre Advisor to join our expanding team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and support to our customers.

As a Contact Centre Advisor, you will be the first point of contact for our customers, responding to their queries and resolving any issues they may have. You will work closely with our team to ensure that our customers receive the best possible service and experience.

Key Responsibilities
  • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Provide product information and advice to customers
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction
  • Participate in training and development programs to enhance skills and knowledge
What We Offer

We offer a competitive hourly rate, flexible working hours, and a range of benefits including 20 days holiday, 50% staff discount, and a gym scheme. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your career.

As a Contact Centre Advisor, you will have the opportunity to work with a talented team, learn new skills, and make a real difference to our customers' lives. If you are passionate about customer service and are looking for a challenging and rewarding role, we would love to hear from you.



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