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Technical Service Engineer

2 months ago

Liverpool, Liverpool, United Kingdom In Technology Group Full time

Job Summary:

We are seeking a highly motivated and enthusiastic IT Support Specialist to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal user base and assisting with current and future IT projects.

Key Responsibilities:

  • Provide first and second-line technical support to an internal user base of 200+ users
  • Log, triage, and resolve incoming technical issues
  • Install, configure, and maintain hardware and software across the office
  • Manage user accounts, including granting access and permissions as needed
  • Ensure the efficient operation of all IT equipment
  • Manage IT assets, ensuring they are up-to-date and properly maintained

Technical Requirements:

  • Experience with Active Directory and Group Policies
  • Proficiency in Microsoft Office Suite
  • Knowledge of cloud platforms, including Azure Entra ID
  • Experience with office applications, including SharePoint, PowerShell, and Intune
  • Experience with Exchange
  • Desirable: knowledge of virtual servers

Benefits:

  • Employee Assistance Program
  • Free parking on site
  • Staff discounts
  • Discounted gym membership
  • Cycle to work scheme
  • 23 days' holiday, plus bank holidays
  • Employee recognition awards

About the Role:

This is an exciting opportunity for a passionate and innovative IT professional to join our team. If you are enthusiastic about all things IT and enjoy bringing new ideas to the table, we encourage you to apply.

Keywords: IT Support Specialist, Technical Service Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, Service Desk Analyst, 2nd Line