Customer Service Representative

1 month ago


Worcester, Worcestershire, United Kingdom Tesco Full time

About the Role

We are seeking a motivated and customer-focused individual to join our Tesco team as a Colleague in our Bewdley Load St Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Availability Window

Our store operates on the following availability windows:

Sunday: 14:30 - 23:00

Wednesday: 16:00 - 23:00

Saturday: 06:00 - 14:30

Please note that you will be required to work within these availability windows, and we will schedule your contracted hours accordingly.

What We Offer

As a Colleague at Tesco, you will enjoy a range of benefits, including:

  • Competitive hourly rate starting at £12.02, increasing to £13.15 for stores within the M25
  • Guaranteed minimum of 16 hours per week, with opportunities to work fewer hours
  • Access to free wellbeing services and a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Responsibilities

As a Colleague, you will be responsible for:

  • Providing exceptional customer service and greeting customers with a smile
  • Building rapport with customers and making decisions that are right for them
  • Working well within a team and communicating openly with others
  • Being knowledgeable about our products and services and making recommendations to customers
  • Handling products with care to maintain quality and ensure they reach customers in the best condition
  • Being a brand ambassador and representing Tesco in a positive and professional manner

Requirements

To be successful in this role, you will need:

  • A passion for delivering great service and a commitment to customer satisfaction
  • The ability to build rapport with customers and make decisions that are right for them
  • Excellent communication and teamwork skills
  • Knowledge of our products and services and the ability to make recommendations to customers
  • Flexibility to work within our availability windows and adapt to changing circumstances

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please apply now to join our team and become a part of the Tesco family.



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