Parts Advisor

Job Title: Parts Advisor - Commercial Vehicle Specialist

Job Summary:

We are seeking an experienced Parts Advisor to join our team at Safer Hand Solutions. As a Parts Advisor, you will be the primary point of contact for customers seeking parts and accessories for their commercial vehicles.

Key Responsibilities:

• Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a professional and timely manner.
• Parts Identification and Selection: Use product catalogues, computer systems, and other resources to accurately identify required parts for commercial vehicles.
• Order Processing and Inventory Management: Process parts orders accurately and efficiently, including verifying part numbers, pricing, and availability.
• Technical Support: Provide basic technical assistance to customers regarding the installation and use of parts and accessories.
• Sales and Promotion: Upsell additional parts, accessories, or related products to customers based on their needs and preferences.

Requirements:

• Previous Experience: Previous experience in a similar role, preferably in the automotive or commercial vehicle industry.
• Knowledge and Skills: Strong knowledge of commercial vehicle parts and accessories, excellent communication and customer service skills, proficiency in using computer systems and software applications for order processing and inventory management.
• Education and Certifications: Relevant education and certifications in a related field.

What We Offer:

• Competitive Salary: A competitive salary and benefits package.
• Opportunities for Growth: Opportunities for career growth and professional development.
• Collaborative Work Environment: A collaborative and supportive work environment.