Vehicle Damage Assessor

2 weeks ago

Newbury, West Berkshire, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Newbury. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies, collaborating with policyholders and Direct Line Group engineering functions as needed.
  • Provide exceptional customer service, ensuring timely communication and agreement on repair hours with workshop leadership teams and technicians.
  • Ensure compliance with Health and Safety regulations, company procedures, and industry standards.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with a strong understanding of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets, with a focus on delivering exceptional results.
What We Offer
  • A competitive salary and benefits package, including a 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • An EV car scheme, allowing colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Generous holidays and a buy-as-you-earn share scheme.
  • Employee discounts and cashback.
About Us

Direct Line Group is an equal opportunity employer, committed to creating an inclusive workplace where everyone can thrive. We value diversity of background and thinking, and we're proud to be featured as one of the UK's Top 50 Inclusive Employers.

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