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Logistics Support Specialist

2 months ago

Maidstone, Kent, United Kingdom DX Full time

**Role Overview**

As a key member of the DX team, the Transport Administrator plays a vital role in ensuring the smooth operation of our delivery and collection services. This position is responsible for supporting the Shift Manager in the completion of daily driver pre-briefs, ensuring high standards of customer service and driver compliance with all operational processes.

**Key Responsibilities**

  • Coordinate with drivers to ensure timely reporting to pre-brief sessions, structuring their returns to the Service Centre to effectively manage customer delivery and collection performance.
  • Conduct performance management processes with drivers, analyzing failed deliveries and collections for DX customers, and implementing corrective actions to improve service standards.
  • Utilize DXNS databases to conduct system-driven interrogation processes, analyzing delivery and collection performance data to identify areas for improvement.
  • Verify the accuracy of returned documentation, reconciling it against expected documentation to protect revenue and ensure accurate billing.
  • Validate that assigned delivery and collection points have been attended according to schedule, challenging performance exceptions prior to driver departure.

**Additional Information**

This is an exciting opportunity to join a dynamic team environment and contribute to the growth and success of DX. As a Transport Administrator, you will have the chance to develop your skills and expertise in logistics and customer service, working closely with drivers and other stakeholders to deliver exceptional results.

**Benefits Package**

  • Competitive rates of pay
  • 20 days' annual leave increasing with length of service, plus bank holidays
  • Long Service Recognition scheme
  • Enhanced maternity and paternity leave
  • Company pension scheme
  • Life assurance
  • Employee Assistance programme, including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and professional development

We are committed to providing a supportive and inclusive work environment, where you can thrive and reach your full potential.