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Technical Specialist

2 months ago

Telford, Telford and Wrekin, United Kingdom Getac Full time

About the Role

**Job Summary**

We are seeking a highly skilled Technical Specialist to join our team at Getac. As a Technical Specialist, you will be responsible for the full demo management process, including capturing demand, arranging orders, and managing demo stock levels across all areas.

**Key Responsibilities**

• Capture demand and arrange orders for Alpha, Beta, and MP Units

• Provide recommendations for ordering accessories

• Return Alpha/Beta units for credit

• Apply ECNs/PCNs to demo stock and maintain a full log of applied changes

• Manage the demo system on a daily basis

• Arrange shipments and fit accessories as needed

• Re-image returned units and complete the return process

• Manage the recycling of old devices and accessories

• Manage demo stock levels across all areas

• Chase outstanding demo from customers

• Provide monthly reporting of outstanding demo kit for return

• Collect and distribute customer feedback

**Technical Responsibilities**

• Manage technical issues and escalate as necessary

• Manage customer-facing technical queries

• Document and log all technical issues within a central database and ensure all issues are up to date

• Provide proactive support on products and projects to anticipate and escalate potential issues to management and GTC technical teams

• Identify key solution vendors critical for customers and feed details to the EMEA solutions team

**Essential Experience**

• 2 years of general experience within the IT environment

• Detailed knowledge and understanding of PC architecture, including operating systems and BIOS

**Competencies**

• Self-motivated individual capable of working individually and within a small team and other departments

• Advanced skills in standard Microsoft Office packages

• Ability to manage multiple issues and prioritize accordingly

• Excellent written and spoken communication skills for both internal and external correspondence

• Analytics skills and data management