ICT Service Desk Team Leader
7 days ago
Job Summary:
We are seeking an experienced Technical Support Manager to lead our Service Desk team in Epsom. As a key member of our IT department, you will be responsible for managing a team of technical support engineers and ensuring the delivery of excellent customer service to our internal stakeholders.
Key Responsibilities:
- Lead and manage a team of technical support engineers to ensure the delivery of high-quality customer service.
- Prioritize and manage the team's workload to ensure timely resolution of technical issues.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the Service Desk.
- Collaborate with other departments to ensure seamless integration of IT services.
- Manage relationships with third-party vendors and support desks.
- Develop and deliver training programs to enhance the skills and knowledge of the Service Desk team.
- Stay up-to-date with the latest technologies and trends in IT support.
Requirements:
- Proven experience in leading technical support teams in Windows environments.
- Strong knowledge of Windows, Office 365, and Azure.
- Excellent leadership and people management skills.
- Strong communication, collaboration, and stakeholder management skills.
- Ability to prioritize and manage multiple tasks and projects.
- Strong problem-solving and analytical skills.
What We Offer:
- Competitive salary up to £75k.
- Pension scheme with up to 10% employer contribution.
- Private healthcare.
- Life assurance.
- Company bonus.
- Professional study support.
About Us:
Onyx-Conseil is a dynamic and innovative company that values diversity and inclusion. We are committed to creating a workplace that allows our employees to grow and develop their skills and knowledge. We are an equal opportunities employer and welcome applications from all qualified candidates.
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