ICT Service Desk Team Leader

7 days ago


Epsom, Surrey, United Kingdom Onyx-Conseil Full time

Job Summary:

We are seeking an experienced Technical Support Manager to lead our Service Desk team in Epsom. As a key member of our IT department, you will be responsible for managing a team of technical support engineers and ensuring the delivery of excellent customer service to our internal stakeholders.

Key Responsibilities:

  • Lead and manage a team of technical support engineers to ensure the delivery of high-quality customer service.
  • Prioritize and manage the team's workload to ensure timely resolution of technical issues.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the Service Desk.
  • Collaborate with other departments to ensure seamless integration of IT services.
  • Manage relationships with third-party vendors and support desks.
  • Develop and deliver training programs to enhance the skills and knowledge of the Service Desk team.
  • Stay up-to-date with the latest technologies and trends in IT support.

Requirements:

  • Proven experience in leading technical support teams in Windows environments.
  • Strong knowledge of Windows, Office 365, and Azure.
  • Excellent leadership and people management skills.
  • Strong communication, collaboration, and stakeholder management skills.
  • Ability to prioritize and manage multiple tasks and projects.
  • Strong problem-solving and analytical skills.

What We Offer:

  • Competitive salary up to £75k.
  • Pension scheme with up to 10% employer contribution.
  • Private healthcare.
  • Life assurance.
  • Company bonus.
  • Professional study support.

About Us:

Onyx-Conseil is a dynamic and innovative company that values diversity and inclusion. We are committed to creating a workplace that allows our employees to grow and develop their skills and knowledge. We are an equal opportunities employer and welcome applications from all qualified candidates.



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