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Adult Services Operations Manager

2 months ago


Gravesend, Kent, United Kingdom Schindler Limited Full time
Service Delivery Leader

We are seeking a highly skilled and experienced Service Delivery Leader to join our team at Schindler Limited. As a key member of our operations team, you will be responsible for leading our team in delivering exceptional service to our clients.

Schindler Limited is a global company with a presence in over 100 countries, employing talented individuals to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move.

About the Role
  • Optimise the performance of our engineers by planning maintenance visits, route organisation, assigning and delegating workloads and providing training to ensure they are equipped to deliver high-quality service to our clients.
  • Ensure that defined processes and rules are followed to achieve stable performance in the delivery of service tasks, resulting in increased customer satisfaction and loyalty.
  • Carry out regular audits on 70% of maintenance units to ensure compliance with company standards and identify areas for improvement.
  • Build strong relationships with our clients to deliver exceptional service and drive business growth through effective communication and problem-solving.
Key Responsibilities
  • Lead and manage a team of engineers to deliver high-quality service to our clients, ensuring that they are motivated and equipped to meet the needs of our customers.
  • Develop and implement processes to improve efficiency and productivity, resulting in increased productivity and reduced costs.
  • Collaborate with other departments to ensure seamless delivery of service tasks, including sales, marketing and customer service.
  • Contribute to the development of our company's safety policies and procedures, ensuring that they are aligned with industry best practices and regulatory requirements.
Requirements
  • Degree or equivalent in engineering or possess electro-mechanical experience and/or general management, with a strong understanding of mobility systems and service delivery.
  • Proven track record of leading, managing and motivating team members within an existing installation field operations escalator environment, with a focus on customer satisfaction and loyalty.
  • Proven experience in selling repairs and contracts, with a strong understanding of sales and marketing principles.
  • Good understanding of SAP and common business tools such as MS Office, with the ability to analyse data and make informed decisions.