Team Leader

3 days ago


Upper Froyle, United Kingdom Search Full time
Customer Service Team Leader

We are seeking a highly motivated and experienced Team Leader to join our successful company, Search. As a key member of our customer service team, you will be responsible for leading a small team of 5 people in a fast-paced environment.

The ideal candidate will have previous supervisory or team leading experience, either in an office or retail setting. You will be responsible for efficiently handling and processing all orders with accuracy, handling customer/supplier enquiries in a timely manner, and ensuring all customer contacts are logged on our CRM system.

You will work closely with all departments to ensure customer needs are met, analyse customer issues, and assist in resolving them within the required timeframe. You will also be responsible for complying with existing company processes and engaging in a continuous improvement manner.

Key Responsibilities:

  • Lead a small team by example and motivation
  • Efficiently handle and process all orders with accuracy
  • Handle all customer/supplier enquiries in a timely manner
  • Ensure all customer contacts are logged on CRM
  • Work with all departments to ensure customer needs are met
  • Analyse all customer issues and assist to resolve all within required timeframe
  • Comply with existing Company processes and engage in a continuous improvement manner

Requirements:

  • Previous supervisory or team leading experience either office or retail based
  • Ability to work efficiently under pressure
  • Accuracy with good attention to detail
  • Strong and clear communication skills, both written and verbal
  • Have a can-do, problem-solving attitude and ability to work fast-paced in a high-pressure environment
  • Excellent telephone skills
  • High level of commitment and determined approach to outbound calling
  • Quick and efficient working style with positive approach
  • Excellent ability to complete regular tasks on your own

We are an equal opportunities recruiter and welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.


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