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Infrastructure Support Specialist

1 month ago

Swanley, Kent, United Kingdom Informed Recruitment Limited Full time
Job Title: Infrastructure Support Specialist

We are seeking an experienced Infrastructure Support Specialist to join our team at Informed Recruitment Limited. As a key member of our infrastructure team, you will be responsible for the operation, security, and maintenance of our infrastructure and network technology.

Key Responsibilities:
  • Provide 2nd/3rd line support for our hybrid Microsoft 365 and in-premises infrastructure
  • Deliver desktop upgrades to Windows 11
  • Manage network, switches, and remote access
  • Monitor backup routines
  • Ensure security and integrity of systems
Requirements:
  • Commercial track record as a 2nd/3rd line infrastructure support specialist
  • Desktop upgrade project experience, ideally to Windows 11
  • Microsoft Office 365 administration experience, including Exchange Online, Azure AD
  • General experience in a senior technical role providing second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment
  • LAN/WAN technology management
  • Strong networking skills
  • Experience supporting comms solutions - telephony, Teams, and mobile device management
  • Virtualisation technologies
  • Project experience in installing and configuring hardware and software
  • ITIL process and practices, with good appreciation of Incident, Problem, and Change Management
Desirable Skills:
  • Windows 11 upgrade experience
  • VMware/Citrix
  • SharePoint
  • Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)

We are looking for an individual with excellent communication skills, both oral and written, who is a creative and tenacious problem solver with the ability to prioritise competing commitments. If you are a motivated and experienced infrastructure support specialist looking for a new challenge, please apply for this exciting opportunity.