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Configuration Management Specialist

2 months ago

Bristol, Bristol, United Kingdom Shared Services Connected Ltd Full time
About the Role

We are seeking a highly skilled Configuration Management Specialist to join our team at Shared Services Connected Ltd.

Key Responsibilities
  • Conduct in-depth analyses and quality checks of our Configuration Management Databases (CMDB) to ensure accuracy and completeness.
  • Evaluate and enhance our existing configuration management process to optimize efficiency and effectiveness.
  • Develop and secure approval for a comprehensive configuration management process that aligns with industry best practices.
  • Collaborate with the Acceptance into Service Manager to define service acceptance criteria.
  • Support testing and wider Service Management discovery activities to ensure seamless integration.
  • Effectively manage the lifecycle of supported Configuration Items (CIs) within the CMDB, providing up-to-date information on their status.
  • Identify, escalate, and track Configuration Management issues to ensure prompt resolution.
  • Proactively manage and audit all CI attributes and relationships to maintain data integrity.
Requirements
  • Established experience in Service Asset and Configuration Management, with up-to-date knowledge of current CMDB tools.
  • Professional Configuration Management qualifications and Service Management qualifications such as ITIL v3.
What We Offer

We offer a competitive salary of £46,000 - £57,875, a £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and a generous flexible benefits fund.

We believe in flexibility at work, which promotes work/life balance, increases motivation, reduces stress, and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.