Customer Service Coordinator

5 days ago


Cullompton, Devon, United Kingdom Gregory Full time
Customer Service Administrator

At Gregory Distribution, we are seeking a highly skilled Customer Service Administrator to join our team in Cullompton. As the primary point of contact for our Pallet Networks site, you will play a crucial role in ensuring the smooth operation of our daily services.

Key Responsibilities:
  • Develop and maintain strong relationships with customers, drivers, and internal teams through effective communication and problem-solving skills.
  • Coordinate daily service reports, conference calls, and utilize various internal and external IT systems to ensure seamless operations.
  • Process customer invoices and input data into relevant systems, ensuring accuracy and efficiency.
  • Manage customer relationships, including responding to queries via email, phone, and face-to-face interactions.
  • Produce key performance indicators (KPIs) and daily statistics to inform business decisions.
  • Investigate and resolve stock issues to maintain customer satisfaction.
  • Liaise with the vehicle maintenance team to plan vehicle servicing and defect repairs.
Requirements:
  • Previous experience in a similar role is advantageous, but not necessary.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills, with the ability to prioritize workload effectively.
  • Attention to detail and ability to work accurately under pressure.
  • Ability to work independently and as part of a team.
  • Proficiency in MS packages, including Word, Excel, PowerPoint, and Outlook.
What We Offer:
  • A competitive salary range of £24,000pa to £26,000pa, depending on experience.
  • A Monday-to-Friday schedule, with hours from 06:00hrs to 15:00hrs.
  • A range of benefits, including additional holiday purchasing, retail discounts, and wellbeing support.
  • Opportunities for career development within an expanding business.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Christmas Savings Club and Black Circle Tyre discount.
  • Leading industry qualifications.


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