Park Operations Manager

2 months ago

Richmond, Greater London, United Kingdom CPI Selection Full time

Job Summary:

CPI Selection is seeking a highly skilled and experienced Park Operations Manager to join our team. As an Assistant Park Manager, you will play a key role in leading and developing a team, ensuring exceptional customer service, and driving the park's financial performance.

Key Responsibilities:

  • Team Leadership: Ensure the team upholds the company values, drives financial performance, and maintains high standards of customer engagement and service.
  • Financial Management: Manage KPIs, financial data, and cost control to optimize park performance.
  • Operational Excellence: Maintain high standards of health and safety compliance, food and beverage standards, and event delivery.
  • Customer Focus: Ensure exceptional customer service, engagement, and activities that create lasting memories.
  • Relationship Building: Build strong relationships with peers, stay updated on internal procedures, industry trends, and competitor activity.

Requirements:

  • Minimum of 3 years in a leadership role
  • Experience managing financial data and KPIs
  • Experience managing and leading large teams
  • Event planning and execution experience
  • Knowledge of welfare and Equality, Diversity, and Inclusion (EDI) in the workplace
  • Strong customer service and engagement skills
  • Experience working with Special Educational Needs (SEN) children and customers
  • Knowledge of industry Health & Safety standards and compliance
  • Tech-savvy
  • Proficient in core Microsoft applications
  • Background in service-led industries (e.g., hospitality, adventure parks, family leisure entertainment) is desirable
  • IOSH qualification is desirable
  • First aid qualification is desirable

What We Offer:

CPI Selection offers a competitive salary of £28k per annum, attractive benefits, and a dynamic work environment.

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