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Business Operations Manager

2 months ago

Cardiff, Cardiff, United Kingdom Inawizdom Full time
About the Role

We are seeking a highly skilled and experienced Business Support Manager to join our team at Inawizdom Ltd. As a key member of our operations team, you will play a critical role in ensuring the smooth functioning of our business.

Key Responsibilities
  • Operational Efficiency: Streamline and optimize business processes to ensure efficient operations across departments. Identify and implement systems, tools, and processes to improve business workflows.
  • Administrative Leadership: Lead and manage a team of administrative and support staff. Provide guidance, mentorship, and support to ensure high performance and continuous professional development.
  • Resource Management: Oversee the management of business resources, including office supplies, equipment, and technology, to ensure operational efficiency. Develop budgets, monitor expenditures, and allocate resources effectively.
  • Project Management: Support and manage cross-functional projects by coordinating resources, timelines, and deliverables. Track project milestones and ensure deadlines are met.
  • Reporting & Analysis: Prepare reports, presentations, and data analyses for senior leadership to inform business decisions. Identify key performance metrics and provide insights for operational improvements.
  • Stakeholder Collaboration: Act as a liaison between various departments and senior leadership to ensure smooth communication and collaboration. Build and maintain strong working relationships with internal and external stakeholders.
  • Compliance & Policies: Ensure that business operations comply with internal policies and external regulations. Update and implement business policies and procedures where necessary to ensure governance and compliance.
  • Risk Management: Identify and mitigate operational risks that could impact the efficiency and success of the business. Implement risk management strategies and contingency plans.
  • Strategic Planning: Collaborate with senior leadership in the development and execution of business strategies. Provide operational insights to support long-term planning and organizational growth.
  • Customer Service Excellence: Maintain a customer-focused mindset by ensuring that the support functions contribute to a high level of service delivery both internally and externally.
Requirements
  • Education: Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
  • Experience: At least 3-5 years of experience in a business support or operations management role, preferably in a fast-paced or growing organization. Prior experience in managing teams and budgets is essential.
  • Skills:
    • Strong organizational and multitasking skills.
    • Proven ability to lead, manage, and develop teams.
    • Excellent written and verbal communication skills.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
    • Analytical mindset with the ability to interpret and act on data.
    • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Personal Attributes:
    • High attention to detail.
    • Ability to work independently and as part of a team.
    • Adaptable and able to thrive in a dynamic environment.
    • Strong leadership qualities and the ability to motivate and influence others.
    • A customer-centric approach with a focus on service excellence.
Benefits
  • Competitive salary of £40,000 per annum.
  • Generous holiday entitlement.
  • Professional development opportunities.
  • Health and wellness programs.
  • Pension scheme and other company benefits.