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Customer Support Specialist

2 months ago

Saltcoats, United Kingdom Cabot Credit Management Group Limited Full time

About the Role:

We are seeking a skilled and empathetic Customer Support Specialist to join our team at Cabot Credit Management Group Limited. As a Vulnerable Customer Advocate, you will play a vital role in supporting customers who are experiencing financial difficulties.

Key Responsibilities:

  • Handle inbound and outbound calls with vulnerable customers, providing guidance and support to help them manage their financial situation.
  • Work closely with customers to understand their individual needs and develop personalized support plans.
  • Collaborate with internal teams to ensure seamless communication and effective resolution of customer issues.
  • Provide education and resources to customers on managing debt and improving financial wellbeing.
  • Conduct regular check-ins with customers to monitor progress and provide ongoing support.

What We Offer:

  • A competitive salary and benefits package, including a monthly bonus and comprehensive training program.
  • The opportunity to work in a dynamic and supportive team environment.
  • A comprehensive training program to ensure you have the skills and knowledge needed to excel in this role.
  • The chance to make a real difference in the lives of our customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong empathy and active listening skills.
  • Basic knowledge of financial products and services.
  • Ability to maintain confidentiality and handle sensitive customer information.

What to Expect:

  • A comprehensive onboarding program to ensure a smooth transition into the role.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive team environment that encourages collaboration and open communication.