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Educational ICT Support Specialist

2 months ago


Middlesbrough, United Kingdom In Technology Group Full time

We are seeking a committed ICT Support Specialist to join our Academy Trust, providing essential support to educational institutions ranging from primary to secondary levels. This position necessitates full-time onsite engagement to ensure the effective operation of ICT systems.

Key Responsibilities:

  • Deliver technical assistance and resolve issues related to ICT systems across various educational facilities.
  • Install, set up, and maintain hardware, software, and networking devices.
  • Ensure the functionality of ICT systems through regular maintenance and monitoring.
  • Assist users with ICT-related challenges and offer training when necessary.
  • Oversee user accounts, access rights, and security configurations.
  • Work collaboratively with external service providers to address technical problems.
  • Contribute to ICT projects and initiatives within the Academy Trust.
  • Keep precise records of ICT resources and operations.

Qualifications:

  • Demonstrated experience as an ICT Support Specialist in an educational context.
  • Familiarity with ICT hardware, software, and networking principles.
  • Capability to work autonomously, manage priorities effectively, and adapt to varying environments.
  • Strong communication and interpersonal abilities.
  • Valid driving license and access to a vehicle for travel between educational sites.

Technical Expertise:

  • Operating Systems: Windows, macOS
  • Networking: DNS, DHCP, LAN/WAN
  • Hardware: Desktops, laptops, printers, interactive displays
  • Software: Microsoft Office Suite, educational applications
  • Security: Basic knowledge of cybersecurity concepts.

Perks:

  • Opportunities for professional growth within the Academy Trust.
  • 28 days of annual leave plus public holidays.
  • Pension plan.
  • A supportive workplace that encourages ongoing professional development.
  • Chance to positively influence educational outcomes.

If you are enthusiastic about enhancing ICT support in educational environments and excel in a dynamic setting, we encourage you to reach out for more information.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.