Spa Reservation Specialist
4 weeks ago
Spabreaks.com is a leading spa travel agency, established in 2007. We've grown from a small team to a dynamic group of 70, working with over 1000 of the world's top spa hotels. Our mission is to provide exceptional customer experiences, and we're committed to making a positive impact in the travel industry.
Role OverviewWe're seeking a skilled Spa Reservation Agent to join our team. As a key member of our customer service team, you'll be responsible for managing reservations, providing expert advice, and delivering outstanding service to our customers. You'll work closely with our Sales and Marketing teams to drive sales and improve customer engagement.
Key Responsibilities- Manage customer reservations and enquiries, ensuring accurate and efficient processing
- Provide expert advice on our range of spa days, treatments, and holidays, as well as other products and services
- Build strong relationships with customers, ensuring personalized service and meeting individual needs
- Update internal booking systems, ensuring accurate customer data
- Collaborate with Sales and Marketing teams to identify opportunities for growth and improvement
- Support colleagues as needed, including answering calls, responding to emails, and managing online chat enquiries
- Continuously develop knowledge of the spa and travel industry, and our products and services, to provide exceptional customer experiences
- Experience in the leisure, travel, and tourism industry, preferably in reservations or customer service
- Passion for spa and wellness, and a desire to share this with customers
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Strong organizational and time management skills, with the ability to prioritize effectively and work to deadlines
- Attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously
- Flexibility and adaptability, with the ability to work in a fast-paced environment
- A positive attitude and commitment to delivering exceptional customer experiences
- Competitive salary, increasing to £24,720 after 6 months
- Uncapped commission (OTE £9,000)
- 22 days annual leave, rising to 25 after 6 months
- Hybrid working
- Familiarisation trips within the UK
- Regular company social events
- Standard pension scheme
- Corporate gym discount and health club allowance
- Personal Progression Plan
- Local discount scheme
- Path to wellness scheme, including free yoga, chair massages, and lunchtime seminars
- Employee Assistance Programme
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