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Customer Experience Specialist

2 months ago

Ripon, North Yorkshire, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time
About the Role

We are seeking a highly motivated and professional Client Service Advisor to join our team at Impression Recruitment Limited. As the face of our business, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Handle incoming inquiries, provide advice on products, and ensure a positive customer experience.
  • Diary Management: Manage customer bookings, coordinate the service department, and process invoices.
  • Product Knowledge: Develop and maintain extensive knowledge of our products to provide expert advice to customers.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products to customers.
Requirements
  • Experience: Previous experience in a customer service or customer-centric role is essential.
  • Industry Knowledge: Previous experience in the automotive industry is highly desirable.
  • Technical Skills: Familiarity with Kerridge software is an advantage.
  • Personal Qualities: A driven and proactive approach, a desire to succeed, and a commitment to delivering exceptional customer service.
What We Offer

As a Client Service Advisor, you will enjoy a competitive salary, bonuses, and the opportunity to work with a well-established and reputable company. This is a Monday-to-Friday position with occasional Saturday work. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.