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Property Management Training Manager

2 months ago

Maidstone, Kent, United Kingdom haart Full time
About the Role

We are seeking a highly skilled and experienced Property Management Training Manager to join our team at haart Estate Agents. As a key member of our Learning & Development team, you will be responsible for designing, developing, and delivering training programs to facilitate and improve performance in sales, property management, and customer experience.

Key Responsibilities
  • Design and deliver training programs to meet with all aspects of procedural compliance and legislative requirements
  • Create and maintain online training modules and documentation to ensure they reflect current company policy and legislative requirements
  • Support other departments in their development and upkeep of Operations Manuals
  • Review training materials to ensure activities provide learning that enables improved knowledge, skill, and ability
  • Maintain up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements in order to develop and maintain training materials, ensuring delivery of effective training
  • Keep up-to-date with best practice within learning and recommend implementation within the company where appropriate
  • Assist in and cover other areas within the team/department and be able to provide cover as required
  • Responsible for managing any systems training, identifying knowledge and skills gaps
  • Design and implement training solutions specifically for Spicerhaart, e.g., blended learning, e-learning platforms
Requirements
  • A CIPD qualification in Learning and Development or equivalent business experience, including a minimum of 3 years in a related role within the property industry, preferably property management
  • Confident in creating learning resources digitally, and via PowerPoint
  • Ideally experience of supporting apprenticeship programs
  • Inspirational and able to influence and motivate others, having a natural ability to bring the best out in people
  • Excellent communication and presentation skills and be self-motivated, confident, and flexible
  • Must possess an ability to work accurately and be well-organized
What We Offer
  • Basic salary range of £30,000 to £36,000 per year, dependent on experience
  • Annual bonus of up to 10% of salary, based on hitting half-yearly targets
  • Company Car
  • 8:30am to 6pm (Monday to Friday)
  • Hybrid working
  • 30 days annual leave per year
  • 24/7 Access to our Employee Assistance Programme
  • Eye care
  • Up to £500 for successful employee referrals