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Residential Property Assistant
2 months ago
Job Summary:
4Recruitment Services is seeking a highly skilled and experienced Home Ownership Assistant to join our team. As a key member of our Home Ownership team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Be the first point of contact for customers, managing enquiries and ensuring a seamless customer experience regarding home ownership.
- Support to Home Ownership Manager: Directly support the Home Ownership Manager and support the work of the wider Home Ownership team, including Right to Buy, Shared Ownership, Leasehold, Garages and Land Queries.
- Administrative Tasks: Assist with the provision and collection of ground rents, leasehold service charges and administration fees.
Duties and Responsibilities:
- Correspondence and Record Keeping: Deal with general correspondence on all home ownership matters, including leasehold issues and complaints and right to buy enquiries, ensuring a high level of professionalism and customer service is maintained at all times.
- Transaction Management: Ensure that all customer transactions and communications are recorded on the relevant system. Maintain accurate written and computerised records of progress and outcomes for all casework.
- Administration of Transaction Files: Assist with the administration of transaction files, collating documents and updating relevant systems.
- Issuing Formal Notices: Assist with drafting and issuing formal Notices as and when required in accordance with legislation.
- Site Visits: Conduct site visits as required, including visiting blocks of flats to obtain communal electricity meter readings.
- Relationship Building: Develop and maintain effective working relationships with other Council employees and contractors.
- Record Keeping and Planning: Update and maintain records and plans, ensuring all information is accurate and has full supporting documentation.
- Leaseholder Applications: Process leaseholder applications requiring permission under the lease agreement. Respond to requests within set timescales, obtain technical advice, and raise administration charges as necessary.
- Service Charges and Ground Rent: Assist with the provision and collection of annual service charges and ground rent, ensuring billing is compliant with the strict rules/deadlines contained in statutory legislation. Assist with the collation and apportionment of costs incurred by the Council which are recovered under the terms of leases from leaseholders.
What We Offer:
- Specialist Consultant Support: 24 hour one on one specialist consultant based within your geographical area.
- Employee Benefits Programme: 4Recruitment Services Employee Benefits Programme.
- Dedicated Payroll Support: Our own dedicated payroll support ensuring you get the full benefits of your payment.
Equal Opportunities Employer: 4Recruitment Services is an equal opportunities employer.
