Customer Service Representative

1 day ago


West Malling, Kent, United Kingdom Reed Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to provide exceptional support to our clients.

Key Responsibilities:

  • Provide helpdesk support and advice via telephone and email to customers.
  • Manage queries, supporting the entire process until completion.
  • Have a basic understanding of products and services offered.
  • Perform general administrative tasks.
  • Ensure customer enquiries are completed and actioned in accordance with Helpdesk KPI's.

Requirements:

  • Experience in customer service within an office environment.
  • Able to demonstrate customer service and telephone skills.
  • Proficient in Microsoft Packages.
  • Ability to work flexibly and adapt to change at short notice.
  • Strong multitasking skills.

Benefits:

  • £22,500 annual salary.
  • Monday – Friday shift based rota between 07:30AM – 17:00PM
  • Hybrid working.
  • Company events.

If you are interested in this role, please submit your CV below.



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