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Senior Operations Manager
2 months ago
Job Summary:
Auxilion is seeking a highly experienced Senior Operations Manager to lead our Service Operations Centre in Sheffield, UK. As a key member of the Operations Management Team, you will be responsible for driving the delivery of our managed services to clients across the UK and Ireland.
Key Responsibilities:
- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer experience teams to support account growth.
- Ensure that operational SLA's and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
Requirements:
- Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.
- People Management
- Financial Management
- 7 years' experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.
About Auxilion:
Auxilion is a leading provider of managed services, digital services, and project services to Enterprise, Corporate and Public Sector companies across Ireland and the UK. We are passionate about delivering exceptional service to our clients and creating a great place to work for our employees.
