Reception Team Member

2 days ago


Wembley, United Kingdom IBIS Full time
Job Title: Reception Team Member

We are seeking a positive and friendly Reception Team Member to join our Front Office team at Ibis London Wembley.

Key Responsibilities:
  • Welcome guests and provide professional, friendly, and engaging service.
  • Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
  • Assist guests with hotel facilities in an informative and helpful way.
  • Review arrivals, ensure special requests are met, and service is anticipatory.
  • Handle guest concerns and react promptly, logging, notifying proper areas, and ensuring utmost satisfaction in resolutions.
  • Assist in growing ALL program membership.
Requirements:
  • Service-focused personality is essential.
  • Fluency in English is required.
  • Understanding things from our guest's perspective is key.
What We Offer:

To help you navigate your role and support your success, you will be trained in all front-of-house related functions and the safety of the property and people. You will also have the opportunity to experience the hotel firsthand through a one-night stay. As part of the Accor network, you will be part of a worldwide hospitality leader and have access to limitless opportunities for growth and development.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.



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