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Lead Technical Analyst

2 months ago

Chelmsford, Essex, United Kingdom ARU Full time

About ARU:

ARU is a global university that transforms lives through innovative, inclusive, and entrepreneurial education and research. The institution holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU's research institutes and four faculties bridge scientific, technical, and creative fields, delivering impactful research that tackles pressing issues and makes a real difference to communities. The university's academic excellence has been recognized by the UK's Higher Education funding bodies, with 16 of its research areas assessed as world leading. ARU is the largest provider of Nursing, Midwifery, Health, and Social Care students in the East of England and is among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About the Role:

IT Services delivers all aspects of information-technology service and support across ARU, providing a first-class experience to students, staff, and other stakeholders as they pursue their studies and work on campus and beyond.

This is an opportunity to take a leading role in our Service, leading the support of Microsoft, Microsoft Azure, and Microsoft EntraID, along with a growing portfolio of aligned cloud services that are in use across ARU. You will manage an escalated support team responsible for the operation, maintenance, and support of our productivity, collaboration, and communications solutions.

With a degree or relevant professional qualification at degree level and evidence of continuing professional development, you will have experience of cloud service provision, provider liaison, and technical team management. While knowledge of Microsoft and aspects of Microsoft Azure is essential, we recognize that this is an area of significant growth in the industry and are committed to enhancing the post holder through a structured program of training and development.

We have an agile working culture and offer an extensive range of benefits, including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme, and a competitive relocation package. Visit our website for full details.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

We reserve the right to close this vacancy once we have received sufficient applications.

Key Responsibilities:

  • Lead the support of Microsoft, Microsoft Azure, and Microsoft EntraID, along with a growing portfolio of aligned cloud services.
  • Manage an escalated support team responsible for the operation, maintenance, and support of our productivity, collaboration, and communications solutions.
  • Develop and implement strategies to improve cloud service provision and technical team management.
  • Collaborate with stakeholders to ensure seamless integration of cloud services and technical solutions.