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Store Leadership Position

2 months ago

Farnham, Surrey, United Kingdom WHSmith Full time

About the Role:

We are seeking a highly motivated and experienced Store Leader to join our team at WHSmith. As a Store Leader, you will be responsible for leading and inspiring your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues to develop and achieve.

Key Responsibilities:

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster and area performance.
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally.
  • Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement.

What We're Looking For:

  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach.

What We Offer:

  • A competitive salary and benefits package.
  • A range of deals from retail partners that will help you save money and make memories.
  • An Employee Assistance Programme to support you with help and guidance for your wellbeing.

About WHSmith:

WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers' hearts for 230 years. We are proud to be an inclusive employer, and we want our colleagues to feel welcome and free to be themselves with us.

Format of Business: High Street Store

Shift Pattern: Flexible - Not Including Nights

Position Type: Permanent

Full Time / Part Time: Full Time