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Business Operations Manager

2 months ago

Exeter, Devon, United Kingdom Torbay and South Devon NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Torbay and South Devon NHS Foundation Trust. As a key member of our Programme Team, you will play a critical role in supporting the delivery of our ambitious programme to shape and transform the future of NHS healthcare provision.

Key Responsibilities
  • Project Management
    • Support the team to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively.
    • Provide high-quality support, including complex information and analysis, communications, and stakeholder management.
  • Communication and Stakeholder Management
    • Ensure accurate and open communication and coordination with a range of organizations and individuals.
    • Research and draft correspondence and papers, and ensure the management of specific tasks, lead reporting, and analysis across a range of specialties, functions, and projects.
  • Analysis and Judgement
    • Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration.
    • Update, maintain, organize, gather, and analyze information to predict/meet future organizational and team needs by identifying best professional practice.
  • Planning and Organization
    • Contribute to the strategic planning, making adjustments as necessary.
    • Support the implementation of strategic modernization/service improvement, public health, workforce, or commissioning strategies and any associated action plans, in accordance with the agreed priorities of the team.
  • Policy and Service Responsibility
    • Propose changes to own project/function, informing policy and making recommendations for other projects delivery.
    • Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to project management.
  • Responsibility for Finance, Equipment, and Other Resources
    • Deliver against organizational objectives, achieving quality outcomes, prioritizing own workload, and working to tight deadlines.
    • Support and inform teams on the targeting of resources, monitoring, implementing, evaluating, and delivery of plans by providing sophisticated, high-quality information and analysis.
  • Responsibility for Supervision, Leadership, and Management
    • Provide specialist training, advice, and support on own role/responsibilities where necessary.
    • Support training and induction of new staff.
    • Supervise team as required.
  • Information Technology and Administrative Duties
    • Operate within and provide enhancements to current management information, reporting to enhance decision-making processes.
    • Update, maintain, organize, gather, and analyze information to predict/meet future organizational and team needs by identifying best professional practice.
  • Responsibility for Research and Development
    • Actively support and contribute to the development of key performance indicators for the successful assessment of performance.
    • Test and review new concepts, models, methods, practices, products, and equipment.
Person Specification

Experience and Skills

  • Essential
    • Experience of project, improvement, or change management.
    • Experience in communications and stakeholder management.
    • Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area.
    • Clear communicator with excellent writing, report writing, and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
    • Evidence of success in efficient and effective project and programme management.
    • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
    • Skills for nurturing key relationships and maintaining networks.
    • Ability to analyze and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues.
    • Problem-solving skills and ability to respond to sudden unexpected demands.
    • Attention to detail combined with the ability to extract key messages from complex analysis.
    • Independent thinker with demonstrated good judgement, problem-solving, and analytical skills.
    • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
    • Ability to work on own initiative and organize own workload without supervision, working to tight and often changing timescales.
    • Adaptability, flexibility, and ability to cope with uncertainty and change.
  • Desirable
    • Working knowledge of Microsoft Project ECDL or equivalent.
    • Previous experience in a similar role in the public sector.
    • A good understanding of the health and social care environment and roles and responsibilities within it.
    • Knowledge and experience of working within the Devon and Cornwall and Isles of Scilly healthcare system.