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Patient Care Assistant

3 months ago

StratforduponAvon, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Position Overview

South Warwickshire University NHS Foundation Trust is seeking to appoint a dedicated, empathetic, and proactive Patient Care Assistant to support the provision of exceptional patient services within our healthcare environment.

This role is integral to our team, providing essential support in various capacities, including administrative and clinical functions. The Patient Care Assistant will have the opportunity to gain extensive experience across different areas, contributing to both patient care and operational efficiency.

Key Responsibilities

The Patient Care Assistant will deliver compassionate and high-quality personal care and related tasks under the guidance and supervision of qualified healthcare professionals, collaborating effectively within a multidisciplinary team.

As a Patient Care Assistant, your contributions are vital to ensuring the delivery of safe, effective, and compassionate care to patients and their families. This job description should be reviewed alongside the relevant person specification.

About Our Organization

Join a Trust recognized for excellence in care. South Warwickshire NHS Foundation Trust has received outstanding ratings from regulatory bodies, and we are expanding our team to enhance our services further.

We offer a wide range of services across various locations, including hospitals and community services. Our organization is committed to continuous improvement, integrating care pathways, and achieving high productivity levels.

Our core values emphasize our commitment to providing safe, effective, and compassionate care. Throughout the recruitment process, candidates will be encouraged to reflect on how they embody these values in their professional conduct.

Professional Standards

To maintain a professional demeanor and ensure adherence to Trust standards, enhancing the quality of care for all individuals interacting with our services.

Uphold the Trust's values consistently.

Ensure that all records and documentation are accurate, confidential, and compliant with relevant regulations.

Exhibit a positive and enthusiastic attitude towards work, fostering high morale and motivation within the team.

Report any incidents or accidents in accordance with Trust policies, promoting a culture of transparency.

Take reasonable precautions for personal and others' health and safety.

Adhere to the Trust's dress code, maintaining a professional appearance.

Assist other departments and teams as required by service demands.

Comply with IT policies regarding electronic communication and internet usage.

Ensure the protection of vulnerable individuals from harm and report any safeguarding concerns following Trust protocols.

Clinical Responsibilities

Accurately execute the directives of the supervising healthcare professional responsible for care delivery.

Perform tasks as outlined in the Trust's approved core task list for Patient Care Assistants.

Report any patient concerns or changes in condition to the supervising professional.

Provide individualized care under the supervision of qualified staff.

Document all care provided to patients, ensuring confidentiality and accuracy.

Assist in preparing patients for treatments or procedures as directed.

Maintain cleanliness and organization in the clinical environment.

Adhere to infection control protocols, demonstrating an understanding of cross-contamination prevention.

Support patients and their families with empathy and compassion under professional guidance.

Assist with patient discharge processes as directed.

Communication and Interpersonal Skills

Welcome patients, families, and visitors, providing assistance and information as needed.

Introduce yourself in accordance with Trust privacy and dignity commitments.

Answer phone calls courteously and relay inquiries to the appropriate professional.

Communicate effectively within the multidisciplinary team to ensure coordinated patient care.

Contribute to patient care documentation and reporting under the supervision of qualified staff, maintaining confidentiality.

Report incidents and complaints as per Trust policy, ensuring a culture of openness.

Utilize Trust information systems as required in the clinical setting.

Team Collaboration

Ensure the safe keeping of patients' belongings in line with Trust policy.

Promote a professional and organized environment, maintaining cleanliness and safety in all areas.

Share responsibility for the care and maintenance of clinical equipment.

Ensure proper disposal of waste and soiled materials according to Trust guidelines.

Participate in audits and quality improvement initiatives as directed.

Prepare clinical spaces for new admissions following discharges.

Support inventory management and stock maintenance as required.

Assist with general housekeeping duties, reporting cleaning needs as necessary.

Training and Development

Attend mandatory training sessions, including infection control and manual handling.

Complete the Trust's induction program for Patient Care Assistants.

Engage in the Trust's appraisal process for personal development.

Participate in relevant training to enhance skills and knowledge.

Stay informed about changes in policies and procedures relevant to the role.

Qualifications and Experience

Essential

  • Educational qualifications equivalent to GCSE level A - C in English and Maths.

Experience

Essential

  • Experience working collaboratively within a team environment.

Desirable

  • Experience in a healthcare or people-centered role.

Skills

Essential

  • Ability to work to established competency levels.
  • Strong written and verbal communication skills.
  • Proficient IT skills.
  • Ability to present information clearly and logically.
  • Effective organizational and prioritization skills.
  • Accurate and legible writing skills.

Personal Attributes

Essential

  • Team-oriented.
  • Compassionate and caring disposition.
  • Empathetic.
  • Dependable.

Other Requirements

Essential

  • Successful completion of pre-employment checks.
  • Flexibility to work across various shifts.
  • Ability to perform physical tasks throughout the workday.
  • Capacity to work in emotionally demanding situations with appropriate support.