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Service Support Administrator

2 months ago

Crawley, West Sussex, United Kingdom Neurocore Llc Full time

Job Summary

We are seeking a highly skilled Service Support Administrator to join our team at Neurocore Llc. As a Service Support Administrator, you will be responsible for providing exceptional customer support through various channels, including telephone, email, and remote monitoring tools.

Key Responsibilities

  • Provide timely and effective customer support through telephone, email, and remote monitoring tools.
  • Advanced remote fault finding using our specialist Remote Monitoring tool.
  • Electrical fault diagnosis, reading electrical-related drawings, wiring diagrams, circuit diagrams, and a logical approach to fault diagnosis required.
  • Mechanical fault diagnosis, reading 2D and 3D mechanical drawings, understanding measurements and tolerances.
  • Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
  • Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
  • Briefing Service Technicians prior to scheduled work, liaising with them on-site regarding faults, installations, and service visits.
  • Collection of commissioning information and release codes, updating the database accordingly.

Requirements

  • Electrical or Electronic Engineering City & Guilds Level 1, 2 & 3 or HNC/HND or NVQ (Level 2 or above)
  • Previous experience of Electrical fault finding (on-site or over the phone)
  • Good customer service communication skills (both written and verbal)
  • Meticulous, accurate and confident (with the ability to close out)
  • Computer literate (Word, Excel basic level as a minimum)
  • Must speak clear fluent English (including technical vocabulary)

Desirable Skills

  • Field service experience (travelling for work within the UK or worldwide)
  • Other foreign language (any is desirable in order of preference: Spanish, Portuguese, German, French, Italian)
  • Knowledge of PCBs & PLCs (uploading of programmes and interrogation of fault records for troubleshooting)
  • Experience of an MRP / ERP system (Preferably Dynamics 365)
  • Current manual driving licence
  • Intermediate Excel capability