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Gas Service and Repair Professional

2 months ago

Inverness, Highland, United Kingdom Rock managed services Full time
Job Overview

We are seeking a highly motivated and skilled Service and Repair Gas Engineer to join our dynamic team at Rock Managed Services. This role involves working in the field, providing top-notch service to our valued customers. If you thrive in a field-based role and enjoy problem-solving, this is an excellent opportunity for you.


Key Responsibilities
  • Conducting maintenance and repair services on a variety of equipment in customers' homes.
  • Utilizing state-of-the-art fault-finding equipment to diagnose issues effectively.
  • Upselling and fitting additional products as required to enhance the customer experience.
  • Managing your work schedule efficiently to cover 6-8 jobs per day within your designated area.
  • Providing exceptional customer service and maintaining a professional image in all interactions.

Induction and Training
  • Induction: 8 days of classroom-based training.
  • First Day: Arrange your own transport; travel expenses will be reimbursed (keep receipts).
  • Support and Monitoring (S&M): Ongoing support and monitoring for the first 2-3 weeks to ensure you are comfortable and proficient in your role as a Gas Engineer.

Perks and Benefits
  • Base Salary: £43,733 per annum.
  • Location Allowance (LWA): Up to £6,000, dependent on area.
  • Bonus Scheme: Uncapped earnings potential through our quarterly bonus scheme. Average earnings are around £54,000, with higher potential for those who excel in upselling and additional product fitting.
  • Work Schedule: 40-hour working week, spread over 5 days. Shifts can start as early as 7am and end as late as 8pm, with weekends considered core working hours. Shift patterns are provided 6 weeks in advance with an option to input shift preferences.
  • Overtime (OT): Paid at time and a half.
  • Annual Leave: 33 days, including bank holidays.
  • Company Discounts: Available on various products and services.
  • Pension Scheme: Generous contributions from the company.
  • Private Healthcare: Comprehensive coverage.
  • Equipment Provided: Van (business use only), stock, fuel card, branded uniforms, and access to a national technical helpdesk.