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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and dedicated Customer Service Administrator to join our Customer Service Team at our Dagenham site on a full-time permanent basis.
Key Responsibilities:
- Provide exceptional customer service and support to internal and external customers.
- Resolve customer queries and issues in a timely and professional manner.
- Meet customer and client expectations by delivering high-quality service.
- Key Duties:
- Answering emails and phone calls for both internal and external personnel.
- Problem-solving for client, customer, and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintain a high level of customer/client focus.
- Provide various reports for clients in a timely manner.
- ATP control for Order releasing.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Requirements:
- Passion for delivering an exceptional customer service experience.
- Attention to detail/accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint, and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast-paced environment.
- Conscientious and reliable with adaptable attitude.
What We Offer:
- Annual Leave - Competitive holiday entitlement.
- Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x 2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings
About Great Bear:
Great Bear is an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
