IT Infrastructure Experts

1 week ago


Bristol, Bristol, United Kingdom PGI - Protection Group International Ltd Full time

Senior IT Engineer

PGI - Protection Group International Ltd is a global consultancy that helps organisations build digital resilience. Our vision is a world resilient to digital threats and online harm. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses.

  • Provide technical support for server, network, storage, security, and endpoint technologies, resolving escalated issues.
  • Identify and resolve root causes, spot trends, and escalate issues to the Head of IT as necessary.
  • Help set up and maintain the electronic Change Management process in ManageEngine ServiceDesk.
  • Review and enhance existing configurations to improve security, functionality, reliability, and reduce costs, and ensuring documentation is accurate and kept up to date.
  • Log support tickets with hardware and software suppliers, ensuring acceptable resolutions, and working with end users on escalated IT support tickets.
  • Maintain ISO 27001 and Cyber Essentials Plus certifications and keep PGI's Microsoft Secure Score above average.
  • Manage SCEM OS Deployment, including software packaging via SCEM (SCCM).
  • Perform security baseline and performance monitoring of infrastructure and endpoints, addressing issues swiftly.
  • Be able to travel to our office and datacentre within 30 minutes, and to our London office as necessary.

Diversity

Job Types: Full-time, Permanent

  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking
  • Sick pay
  • Work from home

Work Location: Hybrid remote



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