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Retail Store Manager

2 months ago

Chester, Cheshire, United Kingdom Austen & Blake (Neve Jewels Ltd) Full time
About the Role

We are seeking an experienced and dedicated Store Manager to join our team at Austen & Blake (Neve Jewels Ltd) in Chester. In this role, you will maintain our brand's reputation for excellence and luxury while overseeing daily operations and driving sales.

Key Responsibilities
  • Leadership and Team Management:
    • Lead and mentor the sales team to consistently achieve and surpass sales targets.
    • Foster a positive and motivating work environment through collaboration and teamwork.
  • Client Engagement and Consultation:
    • Ensure clients are greeted with warmth and professionalism, forging genuine relationships by understanding their needs and preferences.
    • Provide guidance to the sales team on effective client engagement and consultative sales techniques.
  • Product Knowledge:
    • Cultivate an in-depth understanding of our luxury jewellery, including materials, design intricacies, and craftsmanship.
    • Conduct training sessions to enhance the product knowledge of sales consultants.
  • Sales Performance:
    • Devise and execute sales strategies to meet individual and team sales targets.
    • Encourage a consultative and customer-centric approach to sales.
    • Understand and influence your store's Profit & Loss report.
  • Customer Experience:
    • Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns.
    • Manage all client escalations for exemplary outcomes.
  • Brand Ambassadorship:
    • Uphold and promote the essence of our luxury brand through a polished appearance and passion for high-end jewellery.
  • Visual Merchandising:
    • Oversee the presentation of merchandise in-store to align with our brand's aesthetics.
    • Collaborate with the visual merchandising team to create captivating displays.
    • Ensure that all product displays and promotional materials are current and in excellent condition.
  • Store Cleanliness and Organisation:
    • Maintain the cleanliness and organisation of the store.
    • Implement daily cleaning and tidying routines.
  • Inventory Management:
    • Work closely with the Operations Team to ensure accurate stock levels.
    • Perform regular stock checks.
  • Security and Loss Prevention:
    • Implement security protocols to safeguard merchandise.
    • Collaborate with security personnel to address any security concerns.
  • Compliance:
    • Ensure compliance with all relevant laws and regulations.
    • Oversee training to ensure the team adheres to compliance requirements.
  • Customer Feedback and Improvement:
    • Actively seek customer feedback regarding their in-store experiences.
    • Use insights to identify areas for improvement.
  • Health and Safety:
    • Promote a safe working environment by ensuring adherence to health and safety guidelines.
    • Take prompt action in response to safety concerns.
  • Store Maintenance:
    • Coordinate with maintenance personnel to address store facility issues.
    • Ensure the store's infrastructure is well-maintained.
  • Qualifications, Skills & Experience:
    • Minimum of 2 years in luxury retail, preferably in the jewellery sector.
    • Experience engaging with high-end clientele is advantageous.
    • Effective communication skills and a proactive team player.
    • Strong problem-solving abilities.
    • Proficiency in new software and systems.
    • Outstanding interpersonal skills.
    • A genuine passion for luxury products.
    • Impeccable attention to detail.
    • Ability to thrive in a fast-paced environment.
    • A proactive and results-driven mindset.
    Benefits
    • Competitive salary
    • Commission
    • 20 days of annual leave plus 8 bank holidays (pro rata)
    • Private Healthcare
    • Access to a 24-hour Employee Assistance Programme
    • Company discount

Austen & Blake (Neve Jewels Ltd) is an equal opportunity employer committed to providing a supportive work environment.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Additional pay:

  • Bonus scheme

Schedule:

  • 8 hour shift
  • Weekend availability

Experience:

  • Management: 5 years (required)
  • Jewellery: 3 years (preferred)

Work Location: In person