Corporate Client Relationship Manager

1 month ago

London, Greater London, United Kingdom The PHA Group Full time

About Us

We are The PHA Group, a prominent integrated communications agency with a presence in multiple cities. Our journey began in a modest office and has since expanded to encompass a diverse range of services including public relations, creative campaigns, social media management, and digital marketing. Our client portfolio features a mix of esteemed consumer brands and well-known corporate entities, allowing us to deliver exceptional results for businesses of all sizes.

We are currently seeking a dedicated, driven, and innovative Corporate Client Relationship Manager to enhance our Corporate team. In this role, you will engage with a variety of clients, ensuring their needs are met and expectations exceeded.

Key Responsibilities

As a Corporate Client Relationship Manager, your role will encompass the following core responsibilities:

Client Management

  • Deliver outstanding media coverage for client accounts.
  • Cultivate and sustain positive relationships with clients, acting as the primary point of contact for day-to-day interactions.
  • Provide strategic counsel and clear communication to clients, ensuring their objectives are met.
  • Oversee the daily management of client accounts, guiding junior team members and ensuring adherence to timelines and quality standards.
  • Monitor performance metrics and strive to exceed established KPIs.
  • Generate innovative ideas to keep client initiatives engaging and effective.
  • Manage budgets and contribute to contract renewals to maintain high client retention rates.

Business Development

  • Identify opportunities for upselling services to existing clients.
  • Collaborate on new business strategies, including prospect identification and proposal development.
  • Enhance commercial awareness to maximize the value of your client portfolio.

Team Leadership

  • Provide constructive feedback to junior team members, fostering their professional growth.
  • Maintain effective communication with account leads, sharing successes and addressing challenges promptly.
  • Take responsibility for weekly account activities, ensuring tasks are delegated appropriately and deadlines are met.

Industry Expertise

  • Deliver high-quality media coverage through a strong understanding of current events and campaign strategies.
  • Build and maintain relationships with journalists and influencers to create opportunities for clients.
  • Develop in-depth knowledge of relevant industries to inform planning and content creation.

Agency Engagement

  • Participate in agency-wide initiatives to foster collaboration and team spirit.
  • Engage in ongoing training and development opportunities.
  • Contribute to company culture initiatives and team-building activities.

What We Offer

Our comprehensive benefits package recognizes and rewards the hard work of our employees. Highlights include:

  • Long-service awards and gifts for significant life events.
  • Generous parental leave policies to support family time.
  • Recognition programs for outstanding contributions.
  • Health and wellness initiatives to promote employee well-being.
  • Opportunities for social engagement and professional development.

If you are passionate about driving client success and thrive in a dynamic environment that values creativity and diversity, we encourage you to explore this opportunity with us.

We are committed to fostering an inclusive workplace that values the unique contributions of all individuals. We welcome applications from candidates of diverse backgrounds and experiences.

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