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Technical Operations Manager
2 months ago
This is an exciting opportunity for a seasoned Technical Operations Manager to join our dynamic team at TelXL Limited. We are a leading provider of Contact Centre as a Service (CCaaS) solutions, delivering Voice, Digital, and Omnichannel experiences to our partners and customers.
Key Responsibilities- Lead the day-to-day management and continuous improvement of the Technical Operations team.
- Drive operational efficiencies, cost optimization, and best practices to lower the cost to serve.
- Ensure our infrastructure remains robust, secure, and scalable, mitigating inefficiencies and minimizing customer-impacting incidents.
- Be responsible for incident management and collaborate with stakeholders to identify root causes and resolutions.
- Oversee capacity management for infrastructure, systems, and services.
- Actively contribute to improvements of the technical strategy and architecture.
We are seeking a solution-driven individual with substantial experience in managing and leading technical operations teams and a proven ability to drive improvements in infrastructure management. If you have a strong background in networking and infrastructure management, and are passionate about delivering exceptional experiences for our partners and customers, we would love to hear from you.